At Computer City Rangpur, we strive to ensure that our customers receive only authentic products of the highest quality. To maintain transparency and provide a seamless experience, we have outlined our warranty policy below:
General Warranty Information
- Official Warranty:
All our authentic products come with an official manufacturer warranty. The duration and terms of the warranty depend on the product and its manufacturer, with some offering a 1-year warranty and others up to 3 years. - Exclusions:
Certain products, such as specific cables and connectors, do not come with a warranty. These exclusions are clearly mentioned during the purchase process.
Warranty Terms and Conditions
To claim warranty services, please ensure the following:
- The product must be accompanied by the original receipt and packaging.
- Products must be returned in complete condition, including all original accessories and components.
What Voids the Warranty?
The warranty will not cover any product in the following situations:
- Physical or Liquid Damage: Water damage, leakage, or damage caused by fire, drops, or unwary usage.
- Tampering: If the product has been opened, repaired, or modified by anyone other than authorized personnel.
- Sticker Removal: If the product’s serial number sticker or warranty seal is removed or tampered with.
- Incomplete Product: Warranty claims for incomplete products or missing components will not be accepted.
- Service Limitations: Services such as system setup or operating system customization are not covered under warranty.
Submitting a Warranty Claim
Customers can submit their product for warranty service through any of the following methods:
- In-Person: Visit any of our outlets or head office with the product, original packaging, and receipt.
- Courier Service: If visiting isn’t convenient, you can send the product via courier to our head office or nearest outlet.
Important Notes
The warranty is provided by the manufacturer and is subject to their terms and conditions.
Computer City Rangpur will facilitate the warranty process by coordinating with the manufacturer on your behalf.
Warranty claims may take time to process, especially if replacement parts need to be imported.
For any further inquiries regarding our warranty policies, feel free to contact us at:
- Email: computercitybd2016@gmail.com
- Phone: 01755-229844
Your satisfaction is our priority, and we are here to assist you with any issues related to your product warranty.